I placed an order on line with Serenataflowers.com The site was easy to navigate and I received an immediate email conformation of order. I also received an email confirmation of despatch. Our friend loved the flowers. I have used Serenataflowers.com once before also without any issues.
The shed that I ordered was great well built and easy to put together however customer service was terrible and Shedstore was not able to resolve a simple problem. The shed was to be delivered in Mid April 2012. I rang Shedstore the day before to find out whether it would be a morning or afternoon delivery. I was called back and told that it would be an afternoon delivery. I therefore went out in the morning and came back just before 11:00 to find the shed part stacked in the drive. No delivery paperwork had been left, there were no assembly instructions and the roll of roof felt was ripped and had holes in. Had I been at home, I would not have accepted the roof felt. I immediately contacted shedstore who emailed me the instructions and asked for a photpograph of the damaged felt. I immediately sent a photograph. That was on 19th April. I sent a follow up email on the 25th April because I hadn't had a response to my first email. I then started telephoning them. I must have made 5-6 phone calls to them. They are always very pleasant on the phone and promised that I would get a replacement felt sheet quickly or that someone from the manufacturer would call. None of this happened until 9th May (about 3 weeks after I notified them of the damage) and guess what... the new roof felt was cut about 50mm too short so could not be used. Luckily a friend had a part roll of felt so I used this instead. I would not use Shedstore again. There are many similar companies out there and I would hope that at least one would have a better customer service department.
I thought that ironmongerydirect had a good, easily navigatable website. I was sent status update emails and the product was delivered very quickly. A very easy transaction
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