we bought the dyson hot+cool in July. Thurgo matched our expectations on many levels. This included competitive pricing of the product, prompt, free delivery, sturdy packaging, and follow through service/ extended warranty.
Fingers crossed but the right boxes have been ticked so far!
Ordered a kookaburra rogue 850 'heavy', but received a 'medium' after more than a week. Delay was explained as the item being out of stock (no info was offered during telephone enquiry/ online checkout).
When I tried to return the bat, was asked to send it via royal mail recorded delivery(75p was offered by millet to cover the recorded delivery label!), Royal mail refused recorded delivery(due to the size of the parcel),item was returned via parcelforce (and this cost 16 GBP).
Millet refused to reimburse for the cost of delivery despite repeat requests and the website claiming that the cost of delivery is reimbursed if an error is made and the 'wrong item' despatched.
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