Jay´s profile

Reviews (2)

Thurgo

tidy and efficient service

we bought the dyson hot+cool in July. Thurgo matched our expectations on many levels. This included competitive pricing of the product, prompt, free delivery, sturdy packaging, and follow through service/ extended warranty.
Fingers crossed but the right boxes have been ticked so far!

www.milletsports.co.uk

tricky turf

Ordered a kookaburra rogue 850 'heavy', but received a 'medium' after more than a week. Delay was explained as the item being out of stock (no info was offered during telephone enquiry/ online checkout).
When I tried to return the bat, was asked to send it via royal mail recorded delivery(75p was offered by millet to cover the recorded delivery label!), Royal mail refused recorded delivery(due to the size of the parcel),item was returned via parcelforce (and this cost 16 GBP).
Millet refused to reimburse for the cost of delivery despite repeat requests and the website claiming that the cost of delivery is reimbursed if an error is made and the 'wrong item' despatched.

19 October 2011

Reply from www.milletsports.co.uk

Mr Chatterjee, thank you for taking the time to review. We're sorry to hear you were sent the wrong bat. We are currently working on improving stock feeds with suppliers to avoid such disappointment with out of stock items. At Milletsports our customer service team strive to satisfy customer’s needs, we're sorry that on this occasion you feel that this is not the case, however we have already refunded the value of the bat. We hope that you are not deterred from shopping with us in the future. As an additional apology we would like to give you free express delivery on your next order. (Quote your order number to customer services upon purchase.)

Jay´s profile

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Jay
Reviewer
1976
kidderminster, United Kingdom

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