When we were on our way the service received was excellent - we had been stuck in traffic for 2 hours on M23 and when we phoned they were sympathetic and said they would meet us at the hotel (which they did).
On our return - they had our flight number and expected our car to be there when we returned - NO !
After trying to get through for 30 mins to their telephone numbers - we finally spoke to someone who said our car was on the way - it was another 20 minutes before we saw our car - and the driver was 'alright mate' and gave us the keys - no apology - nothing !
We will think about booking the hotel direct next time ?
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