Faheem Hussain´s profile

Reviews (13)

Barmans.co.uk

No hassle shopping

I had the pleasure of buying some items from Barmans and they were delivered without any problem to mainland Europe. Would not hesitate to do shop again here.

Theduvetstore

Customer service is A+

I bought some products from the company and I got an e-mail from them where they notified me of a delay in their production that would affect my order. I then got the option to cancel my order or keep it.
Later on in the process I got another e-mail updating me on the status of the manufacture and expected delivery.
That combined with the affordable pricing earns them 5 stars.

Proshop

Ingen større problemer

Pris som beskrevet og forventet.
Levering af en lagervare tog dog et par dage fremfor afsendelse samme dag som ordren blev lagt ind om morgenen.

NiceHair

Uden problemer og fragt afsending om søndagen!

Leverance og pris som beskrevet.
Fantasktisk at de vælger at behandle ordrer og sende med fragt i weekenden.

Perfume Click

Horrendous customer handling

If you opt to buying from this company I do hope that you don't end up having to interact with customer service.
I had an order that was shipped for an international delivery to mainland Europe, after 3 weeks of not having received the delivery I took contact via e-mail asking for any available information. I was told that it would be investigated and they would come back to me. They never did, and eventually I contacted them again asking for updates.
When I finally decided to claim a refund for a non-delivery, a full 3 months after initial order, they began to delay saying that they were waiting for the package to be returned to them. Eventually after much dragging from their side I was refunded my purchase.

Each step of the process I have been the one prompting for updates and have been met with the standard answer of them "being sorry for the inconvenience" with no solution as such being presented or suggestions to how the situation could be remediated.

While the prices are indeed competitive, but having the experience that I've had I do not expect to be buying from Perfume-click.co.uk again.

30 May 2013

Reply from Perfume Click

Thank you for your comment. I'm really sorry for the bad experience you had and I do understand that was not a simple situation for you. We try to do our best to help our customers and to offer the best support we can.
Unfortunately, we are still awaiting the outcome of the investigations about the delivery of your order, and it is for this reason that there was a delay with responding to you in the time frame that was acceptable to yourself. We are still investigating into why this situation has occured but please understand that we have a set of company policies that we must follow and unfortunately we cannot dictate how long it takes for us to receive a response – we fully appreciate that this is not your concern and politely ask for your understanding that we rate our level of customer service very highly and always try to help and respond to a customer as promptly and efficiently as possible. It is rare for us to experience problems with the delivery service and we consider them to be very precise and accurate. Please accept once again our apologies and thank you for all your patience.

Soakandsleep

Great prices

The prices are great. The quality of the material used is as advertised. However there is still some room for improvement in the stitching work. Packaging of several items was damaged upon receival, there was no additional filling to prevent items from bouncing around and I would not call the packaging particularly sturdy.

Communication-wise much could be improved. An order reciept e-mail is the only communication that is sent out. It would be a better with an actual confirmation and a dispatch confirmation e-mail was sent as well.

With all this said. I would probably buy from them again.

Photoshop

Fuld tilfredshed

Købte et kamera her; Konkurrencedygtige priser og lager status og leveringstid fremgår direkte fra sitet. Ville helt klart kunne shoppe her igen.

LookFantastic

Great service

Competitive prices and fast delivery. Would definitely shop here again.

Sight Direct Sunglasses

Full satisfaction

VERY competitive prices and none of that is at the expense of customer service. I had a talk on the phone and via e-mail and a smaller issue with delivery pricing for EU was handled perfectly.
A 100% satisfied customer here, who definitely would shop here again.

Sunglasses-shop.co.uk

Great service

I originally bought my sunglasses from here 3 years ago and did not leave a review back then it seems. I had contact with their sales representatives again now and they provided me with great service.

Gamestation

Great shop

I've been a customer here several times now, and without any hassle.

Fragrancedirect

A+++

Excellent service. Any question are happily answered by telephone or e-mail in a timely manner.

Update 2013:
I have been a returning customer for several years now since discovering the site back in 2009 and Fragrancedirect has proven to consistenly deliver a quality service.

Getmore

Glimrende butik

Levering som aftalt, god mailfremsendelse med T&T nummer mv.

Ville have givet 4 stjerne pga. smal telefontid, men får alligevel 5 pga. gratis levering.

Faheem Hussain´s profile

profile image of Faheem Hussain
Faheem Hussain
Reviewer
Male, 1987
Denmark

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