I bought some products from the company and I got an e-mail from them where they notified me of a delay in their production that would affect my order. I then got the option to cancel my order or keep it.
Later on in the process I got another e-mail updating me on the status of the manufacture and expected delivery.
That combined with the affordable pricing earns them 5 stars.
If you opt to buying from this company I do hope that you don't end up having to interact with customer service.
I had an order that was shipped for an international delivery to mainland Europe, after 3 weeks of not having received the delivery I took contact via e-mail asking for any available information. I was told that it would be investigated and they would come back to me. They never did, and eventually I contacted them again asking for updates.
When I finally decided to claim a refund for a non-delivery, a full 3 months after initial order, they began to delay saying that they were waiting for the package to be returned to them. Eventually after much dragging from their side I was refunded my purchase.
Each step of the process I have been the one prompting for updates and have been met with the standard answer of them "being sorry for the inconvenience" with no solution as such being presented or suggestions to how the situation could be remediated.
While the prices are indeed competitive, but having the experience that I've had I do not expect to be buying from Perfume-click.co.uk again.
The prices are great. The quality of the material used is as advertised. However there is still some room for improvement in the stitching work. Packaging of several items was damaged upon receival, there was no additional filling to prevent items from bouncing around and I would not call the packaging particularly sturdy.
Communication-wise much could be improved. An order reciept e-mail is the only communication that is sent out. It would be a better with an actual confirmation and a dispatch confirmation e-mail was sent as well.
With all this said. I would probably buy from them again.
VERY competitive prices and none of that is at the expense of customer service. I had a talk on the phone and via e-mail and a smaller issue with delivery pricing for EU was handled perfectly.
A 100% satisfied customer here, who definitely would shop here again.
Excellent service. Any question are happily answered by telephone or e-mail in a timely manner.
I have been a returning customer for several years now since discovering the site back in 2009 and Fragrancedirect has proven to consistenly deliver a quality service.
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