Roy Illingworth´s profile
Reviews (2)
Pixmania
Goods OK service poor
I ordered a 32" Toshiba TV which took 6 days to reach me from stated date of despatch. When I contacted customer service which was not easy because insufficient information was given as to how to negotiate their automated phone service after five days I was advised to contact the delivery agents myself to find what had happened to the goods which was really their responsibity
26 November 2012
Reply from www.pixmania.co.uk
Roy Illingworth´s profile
United Kingdom
About
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Thank you for your review. I am sorry that your television took longer than expected. When there is a problem with the delivery we will normally ask the client to call the transport company first. If they are unable to help we will then need to open an investigation which may take up to 5 working days to close.
I would be happy to give direct feedback regarding this delay and invite you to contact me on rachel@pixmania.com with your order details.
Best regards,
Rachel
Pixmania Mediator