Lukasz´s profile

Reviews (1)


initailay bad, overall good

I ordered Harman Kardon CD + Amplifier and 2 KEFC7 speakers. Delivery was very quick (Republic of Ireland). Harman Kardon arrived in perfect condition but 2 KEFC7 speakers were a disaster! What I received was badly damaged used pair of speakers. Explanation from Audio Affair was that they shipped them directly from KEF. Speakers were missing screws, were scratched and drivers were damaged. I sent an email to them, replay was to send them back what I did next day. But I was charged for the return (later refunded but only half). Next pair of speakers have arrived and one was good, but second one was damaged during transportation. This time Audio Affair organised the return I paid nothing. After another week I received replacement for that damaged one in transportation. This one was good. So all in all I waited a month to have the speakers sorted. I must say there was absolutely no problem with customer service. Penny, who is the person, was very friendly and polite (easy to get to her on the phone but hard on email). So Audio Affair handled this excellent and in professional manner. Last word to KEF. The way I was treated (pair of used and damaged speakers) and absolutely no interest from them to have a happy customer (not even sorry) - keep away from KEF!

Lukasz´s profile

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Male, 1979
Cork, Ireland