Froomoo

gob smacked

never in my life have a company messed me around so much.

item was in stock 7th of September - Canon 600d

email came through stating 7-10 dayss delivery

after 14 days chased it, constantly fobbed off with various excuses

on the 24th of September I cancelled the order

no reply. had to ring them several times

by the 4th of October I had an email saying my refund was being processed, please allow 7-10 working days to return to your account.

on the 7th of October I had this email:
Please note, we have now received your goods back into our warehouse and a refund has been processed accordingly. Please allow 3-5 working days for this to show on your statement.

Odd!!!

It's now been 10 working days, I've rang them every few days to make sure my refund is still 'being processed' - guess what; it's the 10th working day and still no refund. Apparently it will be in my bank account by 5pm.

Hahahahah yeah RIGHT, doubt I will ever see the money again.

21 October 2011

Reply from Froomoo

Dear Tom- of course you will see your refund. if you can email support@froomoo.com we can check this has been done for you.
our refund process is 7-10 working days.