tom´s profile

Reviews (1)


gob smacked

never in my life have a company messed me around so much.

item was in stock 7th of September - Canon 600d

email came through stating 7-10 dayss delivery

after 14 days chased it, constantly fobbed off with various excuses

on the 24th of September I cancelled the order

no reply. had to ring them several times

by the 4th of October I had an email saying my refund was being processed, please allow 7-10 working days to return to your account.

on the 7th of October I had this email:
Please note, we have now received your goods back into our warehouse and a refund has been processed accordingly. Please allow 3-5 working days for this to show on your statement.


It's now been 10 working days, I've rang them every few days to make sure my refund is still 'being processed' - guess what; it's the 10th working day and still no refund. Apparently it will be in my bank account by 5pm.

Hahahahah yeah RIGHT, doubt I will ever see the money again.

21 October 2011

Reply from Froomoo

Dear Tom- of course you will see your refund. if you can email we can check this has been done for you.
our refund process is 7-10 working days.

tom´s profile

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Male, 1988
bristol, United Kingdom