After reading some of the other reviews, I am also surprised that this can happen but my own experience has been positive.
The delivery was poor (a month late) but communications with the company were very good via email with my concerns delt with quickly. The Toshiba laptop battery I puchased is working well after I tested it by discharging/recharging it and checking for signs of overheating. I know it was made in China but isn't that the case with practically everything these days??
This was a really good on-line shopping experience from receiving an order confimation email to information about delivery with options, excellent!!
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