Product was fine at a good price and arrived in timely manner.
Minimal packaging; they stuck a address label on the original packaging.
BUT lost all credibility by not offering an opt out on post sales marketing.
You have to dig in the T&Cs to find that they will share contact details with third parties and will regularly used them for marketing.
When challenged they said they would not pass details to a 3rd party (they certainly did pass them to TrustPilot) and have 'no current marketing campaigns planned', not that they 'would not' use my contact details in future campaigns. After objecting again they finally said that they would take my name off their data base.
These clauses are not made obvious in the sales process and there is no 'opt in' selection.
In summery decent company who have made some poor marketing/customer service choices so lost 2 stars 'acceptable with friction' fits perfectly.
Black Circles again delivered the goods, lots of informed choice on the website (you don't get from a garage) along with an easy booking system. Used a local mobile fitter who had good ratings who turned up on time, was a decent bloke. Could not ask for more.
Only problems I have ever had is with some local fitting stations they suggest (prior to the fitter rating system) - They loose a star as garages that caused problems in the past are still on the website!
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