Firstly, they did refund me promptly (after a reminder) but I was a bit disappointed that after spending a long time choosing a futon and then ordering and paying for it, to find out it shouldn't have even been on the website.
That is all I can judge them on but it didn't leave a good first impression.
I cannot believe this company is still allowed to legally run!!
I am kicking myself for not checking them out prior to ordering but...
I ordered 2 items Dec 2011 and then got an email to say one of them was no longer in stock and they would send a replacement in colour of my choice.
They did this but in the wrong colour and missed off the other item!
I emailed and got a return label, returned it and awaited a refund...
2 months later and I'm still waiting after emailing and phoning with no luck!
Calling the bank to get my money back!
Fantastic and unique products. Recently purchased a giant bean-bag and the Yantouch mood-light and havent stopped showing them off to my friends and family. Love them both and the mood-light is so customisable - can choose a whole range of fixed shades or have it rotate through colours on various levels of saturation and intensity! So. Awesome.
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