Having noted the above and that we are very happy with the product and service I must say I find your website quite tedious to navigate as you have such a huge number of products. It would make it easier if there were more ways to narrow down the options by colour, pole size, style, etc.
Had a minor problem with the delivery as it was remarkably efficient. The delivery advice states that standard delivery is 3 to 5 working days, ours arrived the next business day but having been in all that day we had to go out late afternoon and missed the unexpected delivery so the driver was not best pleased that he had to return the next day i.e. 2nd business day. Luckily we were at home but again we were not expecting delivery. Other internet sales sites I have used have provided a means of tracking parcels via the courier service which is really helpful if you are not a business that has people always available to sign for deliveries. This is not a complaint just a suggestion.
I was not given the option to pay part of a day or advised that it was possible to pay for parking by the hour. All indicatiosn were that it was a daily rate only.
When I came to remove my car from the car park the attendant (sorry - Parking Hostess?) had not the first clue how to process my ticket to get my car out. Pressing the help key on the pay machine rendered the response "my collegaue is not here at the moment and I don't know what to do. Please wait" This person seemed to indicate that I may have to wait for a very long time.
In the end the Parking Hostess spoke to someone on the phone and we managed to figure out how to pretend I had lost my ticket and get a ticket out of the machine to exit the car park.
It took me approximately 30 minutes to retrieve my car. An absolutely appalling experience and more expensive than if I had just turned up and paid at the barrier.
Under no circumstances would I recommend or use BCP again.
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