The Trade Centre Wales

nice vehicle but poor mechanical maintainence

TCW agreed to polish out some small scratches and repair damage to the bumper but on collection they had not done so. Driving the vehicle home it was obvious the wheels were not balanced at all, leaving the steering to shake, the passenger seat belt doesn't retract, the dipped headlamp bulbs were not fitted correctly meaning I couldn't see properly in the dark, although the hedges either side of the car were nicely lit! Different size tyres on the front and back of the car. Does make me wonder if their mechanics are qualified at all.
The salesmen are good though and are in possession of most of the vehicle details whilst you are walking around and are more than happy to fetch keys. No test drives unless you are committing to buy. Previous purchase from TCW 3 years ago was much better, won't be going there again.

22 October 2011

Reply from The Trade Centre Wales

Hi, we are sorry to hear about your experience which is below the high standard we set ourselves and very sad to see that you will not be returning as you are a previous customer. I will contact our customer services team and look into the detail surrounding your situation to ensure this doesn't happen again and also look resolve any outstanding jobs.

If I can be of further assistance, please drop me an email at tcwales@thetradecentrewales.co.uk

regards,
Mike.