Given the previous mixed reviews I decided to place a low value order and see how it went before doing anything bigger. The processing of the order went without any problems but then the communication ended, whilst experiencing a longer than expected wait for delivery - 1 week. I wasn't in urgent need so don’t have real cause for complaint, but this is still a little disappointing. With so many companies out there offering great value and next day delivery, or certainly within a day or two, this experience doesn’t cause me to put Xtools to the top of my list.
Quote received then further discount provided upon confirmation due to group purchase. Tank couldn't hold the entire order but no problem, a prompt automatic refund was subsequently provided. 24 hours notice on the delivery would have been good, but otherwise cannot fault the system.
After looking for ages for a Fire Guard of sufficient height and width I eventually came across the fireside shop. I didn't know anything about them but was impressed by the informative web site and all-encompassing filters helping me find exactly what I needed; which I did and so ordered. Very pleased to report that delivery could not have been quicker and all was very well packaged to protect what could easily have been damaged in transit. A highly recommended company!
Halfords are a complete waste of time and now on my banned list. The most consistently worst service fairly much anywhere. No knowledge, no understanding of customer service. They never have the tills manned properly.
I buy something from the bike shop but upon return and after 10 minutes of waiting told I can't return it to the bike shop but must queue for 25 minutes at the spares counter. Spent time as one customer after another in front complain.
Offers on the web site never available online or in store - informed web site is not misleading; they just cannot keep it updated. What - forget it.
Very poor communication on payment process.
Take money immediately but than a whole week to tell me the product is obsolete. They say email or call us if your want to discuss alternatives with our sales team, but the email reply bounces and no number advertised anywhere that can be found yet.
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