Staff are brilliant but the reduction to one suitcase per passenger recently is poor as this was the reason we flew with them several times a year. Legroom in Economy is dreadful definitely cattle class. Food is poor quality and no many drinks during flights. They also move you on to another flight later flight without your permission, just send you an email saying they have cancelled a flight. Premium is better leg room but over priced as you get the same food as economy and if a passenger tilts their seat back you may as well be in economy. Stopped paying extra as service was not worth it.
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