I have used HIFX for many years, generally buying around £5k at a time, sometimes more, and occasionally large amounts.
I needed an unusually small amount of Swiss Francs, and focussing on the rate (reduced for a small amount - fair enough) I was very annoyed to then find an additional £9 charge, where buying, say, £5k has no charge.
So you end up paying twice for smaller amounts, VERY annoying. So much so that for smaller amounts I'll now look to other competitors.
And I have been a loyal customer until now.
What I was really looking for was something like the very good value Swish metal poles, but I needed to fit into a bay with 2 bends and didn't like any of the joints that the cheaper poles use.
So the Cameron Fuller poles were the best option as they offered a bending service, although only on the 19mm pole, not the 32mm - They were rated for heavy curtains however. One of the features is the mid support on each side with the pass over rings, although this is not unique - we have another bay pole (inherited with the house) that has the same (but better) solution.
Whilst the pole is a bit insubstantial, the real issue for me is the poor brackets. Even the cheap Swish ones are much better - they have a diagonal support and good adjustment. The lack of adjustment makes fitting very difficult and much care is needed if you have an old house with thick old style plaster walls - impossible to drill very accurately - and there are 5 brackets, a total of 8 holes, all critical to getting the pole looking straight and 'right'.
Also whilst long enough, the screws provided are too thin for a good depth rawlplug.
The way the pole fixes at the finials is neat enough, but again difficult as it makes the cutting of the pole critical before you can really see how well it sits in place.
I also have a 1.5m long straight pole for another window to match in the same room, and even at that length the 19mm pole really needs a centre support, but that is only provided on the longer poles.
The plus points? Well with a lot of care in fitting it does the job and looks OK. The real winning aspect is the superb basket finials.
The service from ThePolesCompany was very good and prompt.
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