James´ profile

Reviews (10)


Superb service, fast delivery and great value. Highly recommended to all!

Having previously ordered my contact lenses from my high street opticians (Vision Express), I was pleasantly surprised to learn that I could save both time and money using the superb online service of Lenstore.co.uk.

Experience of first order:
I placed my first order for 3 packs of lenses at 16:52 on Friday and the lenses arrived before 09:30 on the Saturday. Simply superb - less than 17 hours from placing the order to the lenses arriving at my door.

Postage & packaging:
Paid £2.99 for postage via Royal Mail First Class and the lenses were packed securely in a hard cardboard box. This was great for providing protection during delivery, whilst also the perfect size for fitting through a standard UK letterbox.

Look no further, if you want fast and cheap delivery of your lenses, by a service oriented company. I would not hesitate to use Lenstore.co.uk again! In fact, I was so impressed that I will be recommending them to both friends and family.



Stylish and easy to use products, backed up by 5 * customer service and technical support.


Poor customer service

When things are going well, all is good.

But when things go wrong, be prepared to spend some significant time on the phone to them.

Also, if you book and appointment for an engineer, don't expect them to turn up on time (or at all) and please don't expect a courtesy call to explain why they won't be attending.

Best avoided if at all possible!!


Just as expected from the John Lewis Partnership

Superb in every way!

Easy to use website, great choice of produce, wide array of suitable delivery times and courteous and helpful delivery staff.

I cannot recommend them enough.

..... and to those of you who say Waitrose is more expensive than the rest. 1. You pay for what you get (you are going to eat it after all) and 2. You can shop smartly with their essentials range and get great value for money.


Superb holiday - shocking flights!

Major delays (both inbound and outbound), dirty plane with appalling toilets.

On the return flight I was given a broken seat, that would not recline. All I received in compensation was a glass of orange juice.

Additionally, Monarch didn't meet their EU requirements of providing customers with food and drink when the delay exceeded 3 hours. In an attempt to save money they offered a drink (a small bottle of water) OR food (if you can call it that).

I will avoid Monarch at all costs and do my best to avoid package holidays that use them.


Pleasant experience, but a shame they charge extra for seats!

Easy to book, pleasant staff and on-time flights. Just unfortunate, that they feel it is acceptable to charge for pre-booking seats.


Excellent Mobile Network, Great Home Phone and Top Notch Broadband

I am and have been an O2 customer for the last 8 years.

I have Mobile Contracts, Home Phone & Broadband subscriptions with them and have yet to be disappointed.

The Broadband is as advertised (my area doesn't get great speeds - but they accurately informed me of the speeds I would get - thus managing my expectations) and their Home Phone service is great value for money.

Their mobile contracts are similarly good - and in many cases beat their competitors hands down.

They offer a £5 per month discount on their Home Phone & Broadband contracts for O2 Mobile customers and always ensure that existing customers are offered the same great deals and new ones - whether that be 1/2 price broadband for six months or exclusive mobile contracts.

A very, very happy customer! I hope O2 continue to put such an emphasis on great customer service and value for money.



I joined British Gas (Online Saver tariff with Energy Smart) through their website and was pleased at how easy the process had been.

That was where any pleasure of dealing with British Gas stopped and the pain began.

A British Gas employee came to take my Economy 7 meter readings and managed to get the day and night figures mixed up. So, my monthly bill (variable direct debit) arrives and I am told that I owe £5,500 - not happy as I am sure you can imagine.

It took weeks of telephone calls and letters to get the issue resolved with no word of an apology from British Gas, who intact blamed me for their mistake.

To make matters worse, this issue kept reoccurring throughout my 12 month contract and in-fact only stopped after British Gas cancelled my account and created a new one.

The service from British Gas is terrible, the customer support staff are rude and they have no idea how to deal with customers. To top it all, British Gas shirk all responsibility for accurately calculating bills and leave it up to the customer to tell them whether they are getting it right.

I have since left British Gas and will NEVER EVER return.


Jennifer found this review useful


Great Service - Even when things go wrong!

I have been a shopper with Amazon for many many years and have always encountered a pleasant shopping experience.

Recently, I experienced two problems:

1. Royal Mail loosing my parcel (not Amazons fault) but a full replacement was send quickly and without fuss.

2. Buying a sub standard product - this product was returned (paid for by Amazon) & refunded again without fuss and all through their fantastic online returns facility.

Overall, I am and continue to be a very satisfied customer of Amazon and if you haven't given them a try, I highly recommend that you do.

Mazuma Mobile

Excellent service & a pleasure to do business with!

Placed the 'sell order' for my iPhone 3GS on a Friday, posted the product on the Saturday and received the money on the Monday.

Superb service, quick turnaround times and great communication throughout.

I shall be using Mazuma Mobile again.


James´ profile

profile image of James
Male, 1986
United Kingdom


A hard working young professional, who values good customer service. As you will see by my reviews I am outspoken when my expectations are exceeded and when I am underwhelmed.