I've never been a fan of Paypal, their security is lax and I've recently discovered that they violate your rights as a consumer under the Sale of Goods Act and the Distance Selling Regulations. I've stopped using eBay because you have to use PayPal and I won't use this company again.
I made a purchase via eBay, the seller sent the wrong item and it was damaged. Under the Sale of Goods Act if a seller sends you the incorrect item or if the item is faulty, as was the case here, you are entitled to a full refund and/or replacement and if the seller wants the damaged item back you must be reimbursed return postage and packaging.
I returned the item to the seller recorded delivery as PayPal insisted, so it wasn't cheap to return. I got a refund on the cost of the item but not the postage so I was several pounds out of pocket.
Paypal insisted that this is their policy and even after complaint refused to refund the postage. Despite my insistence that this was my right.
They flaunt consumer regulations and get away with it, they clearly don't care!
Ordered cartridges for my Lexmark Z1420. The black would not work, kept printing with most of the horizontal lines missing and anything I printed was completely illegible. Rang CartridgeDiscount.co.uk who said I need to do a head clean and "manually clean by placing the cartridge head on a damp tissue for 15 minutes". Couple of hours later I'd produced several pages of head clean prints, all of which made it clear the cartridge was not working, I'd used a ridiculous amount of ink, including my colour since there is no way to clean only the black cartridge, STILL WON'T WORK. Have had to report the transaction to my credit card company and am pursuing a refund on the basis that goods are "unfit for purposes". Wasted a small fortune on ink, paper, telephone calls to them and to my bank, all because they sold me a dud and rather than do the responsible thing; i.e. advise me how to return their rubbish product, they instead fed me a load of tripe to further waste my time and money.
Don't give your money to these people, if you really don't like your money then better just burning it. If you want cartridges that will actually work, then don't buy from here!
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