Mr Ian Shipton´s profile

Reviews (3)

Castleberg Outdoors

excellent service

Excellent price and delivery

Sub Zero Store

Sub Zero layer 1 & 2 excellent products but let down by poor finishing

For what is a quality product (& priced as such) being offered against competitors such as Helly Hansen and Rab, the Layer 1 & 2 products are poor finishing (i.e. on quite a few of the garments, the seams were not completed correctly).

It's a shame as the products are excellent, but with poor sewing to the seams means this level of quality isn't acceptable.

I was going to purchase a couple more of the layer 1 & 2 items, but after another poorly finished layer 1 product was delivered - I will be purchasing a Helly Hansen Odin product in the near future.

06 March 2012

Reply from Sub Zero Technology Ltd

Hello. I am very sorry that you have had problems with your order. We ship all of our products in brand new pristine printed boxes. We try and package them as securely as we can but Royal Mail have a habit of mangling parcels in their machines/sorting process. I am surprised that your goods were dusty as our factory has a filtered air supply and the goods are boxed and sealed away as soon as they are manufactured. What i think you are referring to is the card cut residue - when the boxes are printed they are guillotined in to the correct shape in large volumes and shipped to us flat packed. When we come to make up the boxes in the factory there are tiny fragments of the card left on the cut edges that can become dislodge during the packing process. We do try and remove as much of this as we can through our filtered air system. However the small amount that finds it way on to some garments can usually be shook off (and will definitely be removed during the first wash).

Taunton Leisure

Product available when I ordered it

Unlike a lot of internet sites, the specific Berghaus Storm product in the size I wanted, was in stock when I ordered it.

This was not the case with the majority of internet sites.

Mr Ian Shipton´s profile

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Mr Ian Shipton
Reviewer
United Kingdom

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