SJ´s profile

Reviews (3)

Mine4Sure

What a great service!

For the second time I have used Mine4Sure and they provided my order quickly! I like them so much I have recommended them to my nursery so they can pass on the details to other parents :)

Wineware

Fast but expensive delivery

I bought a map of the Spanish wine region - which weighs nothing. I was still charged over £5 for delivery which I think is excessive for the item.

10 December 2011

Reply from Wineware

Dear SJ

Firstly, apologies for the delay in responding to your review but as you didn't put your name and just entered your initials it was a little harder to identify your order. This has now been located.The item is relatively light but because this is normally given as a gift, we decided, unlike other companies, to have an outer carton, custom made to fit the gift tube in which the map is presented. In this way the map should arrive with the customer in pristine condition without any postal markings etc which would be detrimental to the presentation. This box expense also added to the fact that we send these out via the more expensive Royal Mail First Class Signed For service will account for the expenditure you had. I must also say that the post, packing and delivery charge is clearly posted on our check out page so this amount is known prior to the customer confirmation of order so it is their decision to proceed or not. Your order was placed late on the Friday afternoon of 11th November 2011 and the parcel was mailed on Monday 14th and was signed for on Tuesday 15th November 2011. I'm sorry you found our delivery charge 'excessive' but the object is for the customer to receive perfect goods in a fairly speedy manner and this I believe we achieved - Chris Wellman - Director

Inter Spares

Chronic!

Chronic customer service. Wrong part sent, even thought I had sent photo's of the part I needed! Then took MONTHS to get a refund.

Avoid, avoid avoid unless you are desperate.

SJ´s profile

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SJ
Reviewer
Male, 1972
London, United Kingdom

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