alexis cassey´s profile

Reviews (2)

Virgin Games

Information that has to be provided

I just signed up to virgin games, They sent me an email saying:We’ll need you to send us clear colour copies of:

• your photo ID: Passport, Driving Licence or National ID card

AND one of the following:

• a recent (last 3 months) bank/credit card statement showing your name and address and the card number for the card you have registered with us, but feel free to block out any other data you’d like to keep to yourself.

• if you are using a non-card payment method or bank on-line, a recent (last 3 months), utility bill (electricity or landline phone bill is best) which tells us you do live at the address you have given us, and it is not just someone who has got hold of your details and is using them without your permission.

As someone who has been a victim of fraud I think it is totally unacceptable to ask for this information together, In the wrong hand this could be used to steal my identity - Have they not thought this out???????

08 March 2012

Reply from Virgin Games

Hi Alexis,

Keeping our customers safe from identity theft and our sites safe from under 18's is a priority for us, which is why we verify (check that a customer is who they say they are).

We mostly do this electronically using public databases, but where this is not possible because records have not been updated or someone has recently moved, we may need to ask for our customers help with this, by requesting additional documentation.

Given the fact that the reason for verification is to guard against identity theft we do take pains to ensure that any information sent to our address is safe and secure and only accessed by the appropriate people. All documents are stored securely and where a customer has a concern we are more than happy to discuss the matter with them beforehand.

for more information check out our privacy policy @, and we're happy to discuss the matter further if you wish. All you need is contact us here:

Hope that clarifies.



Call centre in Egypt

Well what can I say Vodafones call centre is in Egypt... I have tried to speak to someone several times and walk away totally frustrated. They can not understand you and I can barely understand them. I do not have a strong accent. The line is terrible and so is the call quality. The last call I made to billing was actually to bring my company phones over to vodafone, I was told by a gentleman to email my enquiry in. Wow email my enquiry to a phone company - Gone are the day of phones apparently!!!! I have been told that Vodafone business call centres are in the UK. That actually infuriates me more. Personal users are obviously not as important. We are struggling for jobs in the uk and they have a call centre abroad. I would never use this company again. I just want to speak to someone I understand and who understands me is that too much to ask???

alexis cassey´s profile

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alexis cassey
portsmouth, United Kingdom