Damn, did not look at who The Book People used for delivery and it was this mickey mouse outfit again. Fortunately the books actually turned up at my work address this time but the box looked like it had been kicked, sat on, torn and been in the post for years! Sending a photo to supplier but online companies should start listening to customers and stop using this awful company for deliveries. I avoid ordering and cancel if I generally find out they use YODEL.
Ordered some great books at great prices online. Easy to navigate and order, quite happy but forgot to look at who their delivery company was. Horrified to discover that it was YODEL. Oh no, but the package was to be delivered to my work address so I thought that it would be okay. The box looked like it had received a good kick around, squashed, torn and completely knackered. At least it had arrived this time. Have contacted The Book People and will send photos of the box. Will not be ordering online until they change courier. Ordered via my childs school when they can be bothered to share the list and have been extremely happy with price and quality so will need to find some other way of shopping with them.
Changed to 5 stars today after The Book Peoples great customer service. Listened to my complaint and resent damaged book. Happy to use again.
J Howarth found this review useful
Ordered a bottle of unusual Japanese whiskey, had a web chat because I needed clarification and had question answered. Items came very quickly, very good service, informative website, easy to find what I was looking for. Extremely well packaged. Great company and will order again. Cheers.
Used ring back to advise that Yodel had lied about delivering a parcel and all the trouble I have had with them and they have sent replacement straight away. They apologised although not their fault Yodel are the worst carrier ever. Used Amazon for years and spent hundreds with them and never had a problem before so I am very pleased that this is the only time I have had to contact them and they have been extremely professional and prompt.
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