bought a new quinny buzz from them. 2weeks into using it, faulty brake and lever broke. only to be told 7-10 working days before i get it back. so no chair for 2-3 weeks. great hey? so i asked for refund, nope. complained and had to keep complaining as i kept getting fobbed off about when i'll get it back , no doubt to make me keep waiting. got it back and handles foam scratched and massive scratch on frame from repair shop.
disgusting shop, disgusting service and never ever going back there again. wish i'd used the john lewis price match instead.
bought over £1000 of goods. in 4 months of having the goods, bath mixer tap broken, and water leaking out, have had to replace that, bath sent has no bath clips. customer service there non existent, and despite telling them to take back their goods, NO RESPONSE again :D have now contacted my credit company. they also refused to re issue me with a new receipt and blocked my reviews on another site :D oh and the bath has depression in area where you stand...great 10 year warranty...
you have been warned!!! substandard junk.
i ordered a couple of toilets and shower unit from buyaparcel.com. my builder told me that i had ordered the wrong toilet, so I phoned them. the gentleman was really helpful and told us we could bring it back as it would be cheaper than sending via courier. i was held back in traffic but arrived at their closing time. the gentleman there (didn't get his name sadly) stayed on past closing time, to take back the toilet, issue my refund with NO quibbles!! brilliant customer service and no push on sales...will definately recommend them to anyone :D
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