The Trade Centre Wales

Initially happy with service

I was looking to change my car to allow me to tow a caravan, the ideal car was an estate with a high kerbweight to allow me to tow. I explained to the sales assistant my requirements, and he pointed me to the direction of a number of cars that may suit my requirement and allowed me some time to look around. When he returned, I identified a car that I liked but once again stated my requirements and asked him for the cars kerbweights. The sales assistant went to the desk and appeared to me looking on the computer for the details and he informed me that the car was 1500kg kerbweight, which was ideal. I therefore purchased the car as I believed that it met my needs. I have done a car and caravan suitablility check, only to find out that the car's unlaiden weight is 1315kg which restricts available caravans to purchase. Therefore in future, I will not trust what sales assistant's say & request details to check myself.