4ourhouse

customer services are very uneducated!

i ordered an item from this low life company for next day delivery which was a friday. i took a day off from my own business to wait in for it on the monday.
i phoned company on teatime as i hadnt received it and was told it had gone to a diff address and would get a call from them straight back. i never did so i rang them 3 times and was just told their were dealing with it. At about 7.20pm a kind lady knocked on my door with my parcel which had been delivered to her neighbour in a completely street. I`ve demanded my next day delivery charge back but told their cant as i received it but i was talking to a brick wall when i told them yes but not from you. if the lady hadnt brought it goodness knows when i would of received it. The customer services are terrible patronising and EXTREMELY ignorant to customers needs. Their all need to go on a course to learn how to deal with people because to me their have no education about them and this company seems to employ anyone off the street.


Kerry

Disappointed 4ourhouse customerand Ken Southwell found this review useful