Phyllida´s profile

Reviews (2)

Tredz Bikes

Excellent service

I would thoroughly recommend using Tredz. I required an item that few shops stock and comes from America, so I phoned before ordering online to check that they could get it in. They said it would be no problem and would be shipped from the US and be with me within a week. As it happened, the TNT delivery man dropped the package at the wrong house. Tredz did everything they could to successfully retrieve the package (which they did) and despatched another to me in the meantime. Excellent service.


Unacceptable customer service

I had ordered a bike trailer with R&R and had no concerns, as their website looked excellent (lesson learned!). I waited for a few days for news on the delivery of my trailer, but nothing came. So I rang. Again and again. No-one ever answered and no-one responded to my voicemails. Likewise with email. Until I looked up the company to find that many others had had a similar experience to myself. The answer seemed to be to threaten to contact Companies House or Trading Standards, which I did. Like the other people, I got an email response within 15 minutes of sending, with R&R claiming they had emailed me 3 days ago to say that they were having problems getting the item from the USA. I asked for an immediate refund, which, thankfully, appeared in my account after 7 days. I have since ordered the same item from Tredz, who sourced the trailer from America and it was delivered within one week of the order being placed. I don't know what is going on with R&R, but I know it isn't right!

Phyllida´s profile

profile image of Phyllida
Female, 1978
Cumbria, United Kingdom