James Mead´s profile

Reviews (2)



* It took them five weeks to connect my phone line in my new house.
* Open Reach (BT) engineers were useless.
* My broadband is at 0.4Mbps despite the area average of around 8Mbps
* Customer service is poor with hold times typically 40 mins.
* The price isn't even great.
* New customers get much better deals than people who have had plusnet for six years.

There are plenty of decent telephony providers out there. Plusnet isn't one of them.

Steven McGill found this review useful

04 March 2014

Reply from Plusnet

Hi James,

I'll try to help out here.

Apologies first of all for the length of time taken to install your services.

Have you had a fault raised with us regarding your speed, if you're way below your estimate http://www.dslchecker.bt.com/adsl/adslchecker.welcome then we need to get this sorted for you.

Regarding your subscription price, it may well be worth speaking with our customer options team to see if they can look at this for you.

Kind Regards,

Chris Purvey
Plusnet Digital Care Team


Screened out ... yet again!

I've been a member with Valued Opinions for 5 years. I used to get on well and completed many surveys and cashed out £120 of vouchers.

However, in the last few months I have started many surveys, and answered numerous mundane questions for around 10-15 minutes only to then be told I don't match the profile they are looking for.

Either their survey selection software is inadequate, or they deliberately do this to keep costs low by avoiding crediting panelists for their answers.

I would recommend YouGov instead.

James Mead´s profile

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James Mead
Male, 1990
London, United Kingdom