Very easy to order. Very fast response and dispatch. No problem with return. I hadn't noticed that they actually charge for returns though, I'm sure they say so somewhere but I did think it was free. In fact they knock £2.20 off your refund. It's a perfectly reasonable charge, but here's the problem. I was buying walking boots. They had good reviews and 10% off. I knew there was a risk they'd be too narrow. They were. Now, if I had bothered to go to my nearest town to try them on I'd have known. If I had done that and they fitted I'd have paid the extra 10% and bought them there and then rather than faff online and wait. Therefor, next time I'll go to the shop.
Moral: pop the two quid on the price and everyone wins!
Sounds as though I missed a trick in not speaking to customer services who are knowledgable enough to advise on widths. I will try that next time.
This is the service you know you should get but seldom do. I ordered some bits and pieces, including two hot bed handles. The online ordering was straightforward, the goods arrived next day. I was slightly disappointed by the handles: I was expecting cast ones and they were actually tubular. I phoned ID just to say that I didn't think they were quite as illustrated though I was fine with the ones I had. The person I spoke to was concerned that I was not entirely pleased, and , despite the problem being at least partially my fault (I hadn't realised that there were 3 different kinds of handles but only 2 illustrated) she refunded the original ones and postage and sent out the new ones post-free.
I shall certainly be back.
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