I purchased a Sleepeazee bed from Dreams in Banbury in October 2007. This was no cheap bed it was £650. To my knowledge it carried a five year guarentee. Unfortunately we had lost the receipt. In June of last year I noticed that the mattress was saging in my husbands side, but unfortunately we had been managing a family crisis which went on for some time, so I did not act on it. In December my husband began to complain of increased back pain; he is registered disabled. On examining the mattress I found that the pocket springs had appeared to collapse. I went to Dreams who initially were helpful in supplying a copy of our original receipt, and I was told by the manager that they would probably send someone out to examine the mattress, but that he would have to contact custemer services first.
He subsequently informed us that if we had a five year guarentee we would have purchased that and that they had no record of this. I have been told since by several companies that all mattresses of this standard would have automatically come with a five year gaurentee. I was further informed that I could if I wished employ a company to look at the mattress, and if they deemed that it was faulty, Dreams would then refund the cost of the assessment and relace the mattress. I also contacted Sleepeazee who initially were helpful, but then subsequently when asked for confirmation of the guarentee, informed me that their loyalty lay with Dreams and that they can not give me any further information( I have this on an email and will also post this in a review of Sleepeazee). I am disgusted with there obvious lack of retail ethics! Do yourself a favour, do not touch either of these companies with a barge pole!!!
I wrote a long review in June this year relating to an on going problem with a dresser. After my review was posted my husband spoke to the manager of the customer services team. He was apologetic, did not demand photo's, and made sure that we were finally happy with the out come, even though that meant a refund for the dresser and the tv cabinet, because the cabinet matched the dresser which was the faulty item. Looking at recent reviews I would say this company has "sorted its life out". I need a wardrobe for our spare room and intend to have a look on their web site! There can always be problems when you purchase furniture, but it's not if there is a problem, it is what the company does about the problem.
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