Silversue´s profile

Reviews (5)



| escaped from F U to this company DON'T go there. No problems, smooth efficient service. Just doing its job. Excellent



Bought a pair of willies at John Lewis. They developed a fault. JL not interested since I had no receipt [bought on their account card though.]
One call to Joules and I was sent a free returns label and quickly received a new pair without quibble.

John Lewis

Not what they were

I had my new home refurbished. John Lewis kitchen planner was excellent, Can't fault but the fitter was awful. JL don't use their own people any more. Several repeat visits needed for crooked drawers, visible wiring, poor line up, but still left with a badly scratched sink where fitter poured silicone sealer across whole base and was hard to remove and stained cupboard base. I was told 'what do you expect for a budget kitchen?' [£15 000]
In addition I paid £50 to have a dampness test for my floor prior to Amtico being laid. this was not done and caused delay. JL could not admit error or apologise. [or refund!] I had just paid £1000 to have my stored furniture delivered and no where to put it. I was told I needed door lintels and extra scree [an extra £1400]. Floor prep men threw / hid all the broken Marley tiles under the kitchen units. I had to clear this up and had an asthma attack from the toxic dust.
Fitter [excellent] didn't need to put in lintels and told me to tell JL . Answer 'Oh the cost was taken up with extra scree.'
Not according to fitter but it was arranged over the 'phone and I had nothing in writing. JL guy getting his own back. because I complained At the end of the day it has cost them money. I promptly cancelled a big soft furnishing order.

Ann Baynham found this review useful


Awful company; beware. Should give them 0

I decided to use FU as supplier of my fuel because I was attracted by the idea of a smart meter. Like another reviewer my house was empty awating refurbishment, FU invented an initial meter reading then refused to accept my readings because they were lower than their fabricated one. That was lasr December. I went to the Ombudsman who sorted things out but FU then sent me a threatening bill for the sum I owed them in standing charge with the compensation I was supposed to receive ADDED ON.
I have paid the small sum I owe but will not receive any compensation for the months of hassle because I have changed to another company . The smart meter? Never happened.
As an update I received a 'phine call from FU recently asking me if my smart meter installation was satisfactory. I explained to the poor girl on the 'phone that i hadn't been a customer of theirs for about 9 months. They really are in chaos!

Carla Linley found this review useful

19 September 2012

Reply from First Utility

Dear Silversue

Thank you for bringing this to our attention and we are sorry for the issues you have experienced. We understand that your complaint is currently being investigated by the Energy Ombudsman and we will liaise with them accordingly in order to bring this matter to a swift conclusion.

Kind regards,
Customer Services, First Utility

Pet Supermarket

Quick delivery

Excellent service all round.

Silversue´s profile

profile image of Silversue
United Kingdom