From buying my first child's travel system (for a much much lower price than the highstreet) through to food and nappy supplies, Kiddicare's prices, service and delivery have always been top notch. You know when they are coming and get a very convenient timeslot so no waiting in all day. When they say it's in stock, it is and you generally get it the next day. All well packaged and as described on the website. The customer reviews are massively helpful but I could live without the banal staff reviews which seem to always rate something as 5 stars and just be a rehash of the product description. The videos are brilliant and the iphone app works every time. Would be perfect if they sold rear facing grp1 car seats though!
Beautiful catalogue, very tempting outfits for my little girl so I ordered with high expectations! Items duly ordered, half arrived within about a week. A few more items a few days later and a couple quite a long time afterwards. Of those one had matching items missing and one had a hole in the fabric. Another item was inexplicably cancelled from my order (I only became aware of this as I logged back into my account to find out how to complain - they hadn't contacted me to let me know they'd cancelled part of my order). Finally got hold of customer 'services' and they said one of the items was now out of stock - yet it was still available to purchase on the website and continued to be available for another week or so. I was offered a £1 refund for the missing matching item which was appalling when you consider the cost of the outfits. Poor delivery, poor out-of-datewebsite, high costs, low quality and awful customer service. Do yourself a favour and buy from JoJo Maman Bebe instead!
Also, you'll notice every single one of their 'offers' which you will be inundated with once you've ordered from them are almost worthless - each has a disctinct asterisk some have 2 - generally '20%**** off' which translates as 20% off if you spend over £200 and only ever on full price items and only if the moon is in the 3rd quarter etc etc - you get the idea :-) rare to get an actual deal out of them!
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