Had numerous phone calls from Orange to upgrade my phone, but refused as all they wer offering was a NOKIA 100. No good to me as I needed a camera on phone. Eventually contacted again and offerred an ASHA 300 back in November 2012, but when it arrived it was the wrong one. A NOKIA 100 turned up instead of the NOKIA Asha 300 agreed on the telephone. (simply a phoen in a box with a leaflet- no invoice or contract).I tired to call Orange, but failed to get passed number 3 in the queue on 4 seperate occasions. So I tired to e-mail them but got a response to said their e-mail system was down.
I wrote to Orange on 26th November to cancel on 26th November 2102 (well within the 7 day rule under DSR).
Orange ignored this letter, so I wrote again in early January2013. Got a telephone message on the second letter saying I needed to contact Carphone Warehouse. This I did and was referred back to Orange.
Wrote again but again this was ignored by Orange. A couple of weeks ago I was contacted by a debt recovery company threatening court action. I explained the background to the situation, who agreed to refer things back to Orange.
Got a letter form the debt recovery company stating that I should contact Carphone Warehouse. On this occasion I was put though to e2save as they were the compnay responsible for providing the wrong phone. How e2save come into the issue I have no idea.
E2save spent 30 minutes or so telling me that I should have contacted them directly, but as I tried to explian to them, how could I contact them when I had no idea who they were. E2save were never mentioned in any conversations leading up to rhe upgrade. The first I heard of e2save was earlier today.
I am sick to death of been past from pillar to post on this. I contacted Orange as the provider to deal with the issues raised. I have paid my bill to them on direct debit for many years, not to anyone else.
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