The Execspot website was easy to use and navigate and the selection of products was good. Next day delivery as standard is advertised to be made by DPD who give hourly time slots which makes life much easier than other courier companies which was one of the reasons why I chose to make my purchase with Execspot. Unfortunately for some reason my order summary didn't show the tracking number to use with DPD so I decided to call Execspot on their advertised order line to find out. They state their opening hours are from 9am. I called just after 9am but was greeted by a non specific answering machine that simply said 'the extension you are calling is unavailable'. It didn't make any mention of Execspot and wouldn't allow a message to be left which got me worrying about the integrity of the site. I made a further 4 calls between 9am and 10am, again answered by the odd answering machine but then when I tried again just after 10am I was relieved to hear a human!
Thankfully the chap was really polite and helpful and immediately found my tracking number and actually looked up the delivery time for me. I was genuinely worried that I'd ordered from a dodgy site when I didn't get a tracking number and when the office didn't appeared to be manned apart from the rather odd answering machine, but thankfully the chap I spoke to put my mind immediately at rest and the order arrived on the absolute dot in perfect condition and securely packaged.
Despite my ramblings, I'm still giving Execspot 5 stars because apart from perhaps omitting to add the tracking number to my order and not answering the phone initially, they did everything else perfectly and the manner in which I was helped over the phone was great. The only reason why I mention the answer phone thing is to hopefully draw Execspot's attention to the unsuitable message that greets its customers.
All in all though, it's a great site and one I would recommend and will undoubtedly use again myself. The timed delivery with DPD as standard makes the service even better, so my only hope is that the unavailability of my tracking number was just a one off blip. Thanks and I look forward to ordering again soon.
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