I purchased a return flight ticket to Brazil for my wife. Opodo took the money but didn't arrange the ticket!
Opodo confirmed the booking to us via email, informed us that it was an e-Ticket and thus my wife, merely needed to show her ID at the check-in desk, and the money was taken from bank account.
Given these confirmations, we felt confident that Opodo had, in fact, booked the tickets with the airline.
My wife then arrived at the airport for her flight whereupon she was informed there was no record of her booking and no ticket was available.
Air travel is stressful at the best of times, and I'm sure that you will appreciate that being told that there was no ticket was extremely distressing for her. When she was finally able to contact me (as I was driving back from the airport at the time) there were a matter of minutes before the gate closed and she would have missed the flight.
With Opodo being out of contact at that time of the morning, with no time left, and with no other other option available, we were forced to purchase another ticket for the last seat on the plane, at great financial difficulty to ourselves.
I cannot emphasise how disappointed I am with Opodo's failure to fulfil the contract between Opodo and ourselves. We specifically went with Opodo rather than cheaper agents as we felt these others might be "fly by night" and that Opodo was a trusted brand.
I contacted them about this and they have told me the money would be refunded.
But there's no apology forthcoming, no explanation of how they screwed up, and certainly no offer of compensation for our trouble and distress.
I will not be using them again.
DlihnuGun Testosterone RelluMuller found this review useful
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