Items were delivered quickly, there was a misunderstanding about a requested exchange, which caused some upset due to circumstances, but these things happen, and generally I felt the service and website are very good. The large range, user-friendly website and good prices compared to other sellers, coupled with swift delivery, are worth the five star rating.
I liked the products and personal, helpful service over the phone. There were a few hiccups with orders, like slightly wrong width or the way round it was rolled, but everything was replaced without quibbles. The model I ordered most of was one of the cheaper ones, and while it works fine mostly, some instances of this blind do not run very smothly, / the machanism could be a bit sturdier I feel.
Would buy from again.
I bought a folding bike online, which was fairly easy to assembly and seemed an OK bike but had some minor issues; also I soon realised it wasn't the bike for me, folding bikes probably generally aren't.
I asked to return the bike, which had been used and was quite muddy by then (one of the issues only emerged when riding the bike) on the grounds of the two faults I'd noticed. The refund was processed with no quibbles, although i think 20% was taken off for pickup, because of the muddly condition of the bike and because something like the lights broke in transit, possibly because I had not repackaged that well. I felt considering the complexity of the situation that was very decent. Would buy from again if I thought they had a bike I would like, but generally it is less risky to buy bikes locally I suppose. The prices are also very competitive with this seller.
I was a bit skeptical at first as the prices and free postage seemed almost to good to be true. Error on website meant that postage cost was erroneously added after all at the Paypal stage. So I phoned in my order instead and got free delivery with no problems. Item arrived quickly and was as ordered and described. Very happy with my buying experience.
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