Mrs Julie Poole´s profile

Reviews (2)

Optical Express

After care appointments cancelled due to no optometrist in my area!

Pleased with my vision results but aftercare becoming a problem. Things started well with after care in Plymouth, now the closest appointment is in Torquay or Exeter. I have made two appointments in Taunton as I was visiting that area but they have both been cancelled due to no optometrist being availble. This is most inconvenient as I now have to make a special trip to another area.

26 April 2013

Reply from Optical Express

Hi Julie,

Thanks for your feedback. I’m sorry to hear about your issues. Unfortunately, we have had delays to the opening of our brand new clinic in Taunton which is why we have had to previously re-arrange your appointments. These delays have been completely out of our control and we can only apologise for the inconvenience that this has caused for you. I have asked one of our Customer Care team to call you to discuss your issues with you directly and hopefully we can get this resolved for you as soon as possible. If I can be of any further assistance, please don’t hesitate to contact me at customerfeedback@opticalexpress.com

Thanks,

Lynsey Shaw
Head of Customer Care

Blinds Depot

Great prices, very helpful, nice to have samples to choose.

Would definitely use again. Very quick delivery and excellent with any queries. Blinds good value too.

Mrs Julie Poole´s profile

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Mrs Julie Poole
Reviewer
United States

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