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Reviews (1)

Thomas to You

good service - 1 item disappointing

service was good - i was telephoned prior to shipping to check details. Order arrived promptly in good condition.
Was disappointed with one item- the circus carriages- this included just 3 animals, not 4 as described. Also the animals will not fit through the 'sling bridge' which was another part of my order. I would have liked to have known this prior to ordering so that i could make an informed decision about my purchase.

03 November 2011

Reply from Thomas to You

We apologise for the inaccuracy in our listing (now amended), but had not noticed that Learning Curve had changed the constituents of the carriage set (Their website still shows 4 animals in the picture and the product description).

I am not sure that any retailer would have been aware of your second issue and would therefore have been able to advise you that the carriages would not fit under the sling bridge. We have over 300 different lines of Thomas Wooden Railway products (packed in their boxes) and have to work on the basis that these types of things have been considered by the manufacturer. This type of issue has never been raised before with the products we sell.

We do invite all customers to contact us if there is ANY issue with their order to provide us with the opportunity to rectify the situation. I am sorry that you did not take advantage of our excellent after sales care. Our main priority is that our customers always go away happy.

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D. Bridge
United Kingdom