I pre ordered a game and paid for but it did not arrive on release date. I was then told I would need to wait 14 working days to log it as missing then wait for another to be posted. So, having pre ordered a game, I am not going to receive it for nearly 3 weeks following its release date. I have no idea what their arrangement is with their courier/postal service and frankly I don't care I pre paid for a product to be delivered on release and never received it, whatever happened in the middle is Gameplays concern not mine.
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