I placed order number 95319 October 2, 2011 for a replacement system board. I recieved the incorrect system board October 6, 2011. I emailed their sales department and their RMA department over the next 11 days. I finally got a response on October 17, 2011 that states "please submit return request from web page. thanks"! So on October 18, 2011 I submitted the return request through the web site. Through the ticket portal online that they force you to use, I updated the ticket again on October 19, 2011 that states "Still waiting on return instructions". October 20, 2011 I updated and stated "I still have not recieved any information. My email address and cell phone number are both listed under the contact information for my account. I can be reached by either method or by simply updating your ticket here". Four days after the ticket was created (October 22, 2011), they made their first update to the ticket and simply asked for the serial number. I responded with the serial number! November 2, 2011 I updated the ticket with "I NEED AN UPDATE ON THIS ASAP!!!! I AM AVAILABLE AT (***)***-****!!!! THIS IS ALMOST A MONTH OLD NOW AND I HAVE ONLY RECIEVED ONE RESPONSE ASKING FOR A SERIAL NUMBER!!!! On Novemeber 3, 2011 I entered ??????????????? (***)***-****. Still no response!!!! I am truelly regretting ever going to ALLHDD.COM for anything. Will never use them again! Worst company EVER!!!"
Paul Brandon found this review useful
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