Jorg Kloppenburg´s profile
Reviews (2)
Pixmania
Non Existent Customer Care!
Order placed on 15/11/2012 :DELONGHI Magnifica ESAM4200S Coffee Machine
Received Coffee machine and after a telephone call with Delonghi I was advised to return the item as it was obviously faulty. I completed the return procedure but was unable to print the voucher. I have emailed to ask why it is not possible to open the voucher and have received no reply. Today is the 26.11.2012 - I guess I will not be enjoying a cup of coffee any time soon!
In light of the non existent customer care I will not be requesting a replacement but a full refund. I will not be purchasing from Pixmania in the future.
George Greek found this review useful
Reply from www.pixmania.co.uk
WebCreationUK Ltd
HORRENDOUS EXPERIENCE AVOID THIS COMPANY!
This is my update. Yes, I am waiting for Webcreation Uk to have this negative feedback removed, how increasingly predictable. To all those people left with an unfinished website, my commiseratons. I am in the same position. However, I can confirm that not only is there an online petition, a government body will now investigate. So good luck to all you unlucky people who have come in contact with this comapny.
UPDATED REVIEW 25.03.13
THIS REVIEW IS FROM A CONFIRMED CLIENT!
INVOICE NUMBER 20652 AND INVOICE NUMBER 20327
My full name appears with this review and I am more than happy to share my experience with this dreadful company. A new low for this company!
Updated Review 02.04.13
I confirm that I understand that it is illegal in the UK to write a review about my own business, or to write a review that is false. Are Webcreation Uk aware of this?
My experiences with this company are well documented along with many many other dissatisfied customers. It is a real blow to discover that EVERY NEGATIVE FEEDBACK listed on this forum against Webcreation now states that they are from unconfirmed clients.
Surely everyone is aware that before listing feedback all customers must provide invoice numbers. Is this yet another ploy to discredit their unhappy customers?
Take responsibility Webcreation UK and stop blaming everyone else for the amount of online negative feedback.
Dean Arthursand Tom Arrington found this review useful
Reply from WebCreationUK Ltd
Jorg Kloppenburg´s profile
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I am sorry that you have a problem with your Delongi Coffee machine and that you have not had an answer to your inquiry. We state that all emails should be answered within a 24 hour period and I apologise that this is not the case.
Please send me an email at rachel@pixmania.com with your CCL number so that I can help you directly and be able to also give feedback as to why there has been no response.
Best regards,
Rachel
Pixmania Mediator