On march 16th 2012 I bought a Fire Angel Mk 2 10 year Sealed Smoke Alarm from Tesco Direct at a cost of £18.97. This item became faulty recently by emitting a intermittent bleep indicating the battery is running down. This is well under 18 months and the Smoke Alarm is stated good for 10 years.
I make a point of never using the telephone if I can avoid it because of waiting and filtering out options and hassle, so I close not to phone the Smoke Alarm manufacturer.
The Sale of Goods Act 1979 states that the retailer is responsible if:
1 Goods do not match description.
2 Not of satisfactory quality.
3 Not fit for purpose.
Retailers NOT manufacturers or suppliers are legally obliged to resolve the matter for any time up to 6 years from the date of purchase.
Clearly the Smoke Alarm is meant to last at least this time as it is advertised and sold as lasting 10 years.
Apart from calling at the local Tesco Direct store at Tesco Extra Pool, Redruth I emailed Tesco Direct who stated their liability was limited to their guarantee of 12 months from purchase. They are therefore choosing not to abide by the Sale Of Goods Act. I see frequent articles in various publications where firms have tried to get out of this liability and Tesco Direct are no different.
I ordered a Sony Ericsson Mobile Phone. It arrived unsealed and the screen protector creased. I decided the text on screen was far too small for me to read comfortably. I asked to return it and I had to agree to a restocking fee of £15 deducted from the refund. The reason given for this fee was that the phone had been opened, and there were marks on the battery case lid. I pointed out that the phone box was unsealed and was told that sometimes this was done to check the contents. I had to send several emails and write a letter to Tesco.
The purchase was made on 1/5/12 via Tesco Direct Website. I have only just received the refund of £85 on 20/6/12.via Tesco Direct.
Tesco Direct is excellent when buying direct from them and I will use them again but not from any third party allowed to trade on the Tesco Site.
I am suprised Tesco are accepting other traders to use their site which in my opinion deprecates the name of TESCO.
I like the layout of the web site. Not so keen on the bit of chocolate sent.
I would much rather have another "Battery Force" mug, thought I would get one after every five orders.
Cost of batteries etc and postage very reasonable. Delivered by the Post Office which is the best way as it is easier to collect if necessary, rather than having to phone ( an expensive number) a delivery firm for another date when one has to be home.
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