I ordered a Sony Ericsson Mobile Phone. It arrived unsealed and the screen protector creased. I decided the text on screen was far too small for me to read comfortably. I asked to return it and I had to agree to a restocking fee of £15 deducted from the refund. The reason given for this fee was that the phone had been opened, and there were marks on the battery case lid. I pointed out that the phone box was unsealed and was told that sometimes this was done to check the contents. I had to send several emails and write a letter to Tesco.
The purchase was made on 1/5/12 via Tesco Direct Website. I have only just received the refund of £85 on 20/6/12.via Tesco Direct.
Tesco Direct is excellent when buying direct from them and I will use them again but not from any third party allowed to trade on the Tesco Site.
I am suprised Tesco are accepting other traders to use their site which in my opinion deprecates the name of TESCO.
I like the layout of the web site. Not so keen on the bit of chocolate sent.
I would much rather have another "Battery Force" mug, thought I would get one after every five orders.
Cost of batteries etc and postage very reasonable. Delivered by the Post Office which is the best way as it is easier to collect if necessary, rather than having to phone ( an expensive number) a delivery firm for another date when one has to be home.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook