I placed a near £300 order 3 days ago, whch qualified me for free express next day delivery. The goods still haven't arrived. It took them 24 hours to respond to my query when they didn't turn up following the day of order, thus losing another delivery day. In their response they promised delivery for the next day, and the goods haven't arrived. The online account order status still shows 'processing' [therefore still not despatched] and I'm still awaiting a call back from their customer services who couldn't give me a live update on my order when I called. Very poor performance so far.
The two units I purchased have been extremely useful for both our business and personal AV equipment. They were delivered promptly, so my experience was positive here. As I have not needed to challange their warranty process I cannot offer a review regarding that element of the service. Anyway, the units work well (though I'd like to switch the alarms off!) and have kept the business running through regular power outages, which we experience due to our rural location.
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