The box itself for the watch was good - the box that this was placed in had a few token pieces of polystyrene only resulting in the Watch box rattling around inside the postal box. A bit more packing would have helped. Fortunately the item itself is well packed by Accurist so the lack of other packing has not caused a problem.
The price was good and delivery was excellent
Got a message to say that the product was to be delivered on this particular day but the website it referred me to seemed to have lost the item or sent it somewhere else. Whatever I decided not to stay in and sent e-mails to both companies. No one replied with what was happening - I only got an e-mail (basically the same one from the courier and the vendor) at the beginning of the next day saying that the part would be delivered that day. Unfortunately I was out all that day but fortunately returned 30 minutes before the item was delivered. At the end of the day all was well and the product works fine . But it could have gone wrong spectacularly.
The reply below was well received. Thank you. This experience won't put me off as in most cases described in these reviews everything went well. I assume I must just have been unlucky!
Item arrived and I was up and running in no time. It has been installed now for about 11 months and we have only had one power cut when the UPS kicked in fine and saved the day.
Had no problems so far so cannot comment on the warranty service etc.
So far, so good!
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