This is an extension of my earlier comment because the right sized poles have now been delivered. I have also learnt that an Edecks director reads every review published here. Good for him.
I ordered 10 poles 75mm diameter and was supplied with 60mm poles. When I complained on the internet their system would not accept my uploaded photograph as proof so they asked me to email it. I did this but had no response to 3 emails over 4 days. My wife rang them and was told that the lady who dealt with that stuff was busy and would ring back; she did not.
I then went back to their complaint webpage and managed to upload a smaller photograph which I had cropped from 1.5 to 0.3mb. They then emailed me to ask if I wanted replacement or a refund of the difference in cost between the poles supplied and poles ordered. I replied to the email asking for poles as ordered but that email address did not accept replies. I then replied to the email address they had asked me to use for the photo and got no response. So I went back to the complaint website but it would not accept another communication.
When I finally managed to reach Julie, the customer care person, by phone she arranged another delivery which arrived 3 days later, well done. They have yet to collect the under-size poles but that is not a problem for me.
With a name like Edecks you expect smoother email and internet communication. If the company is so small that they only need one person on customer care, the other sales team members should be willing to multi-task.
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