Jem Cooper´s profile

Reviews (5)


Great Value Great Product

Truprint made everything quick and easy. They sent me a free offer for 50 photos as I had not had any prints recently. I could not narrow it down to that and got 144 in the end but the cost was still trivial. I just do not know how they can do it for the price, although the process is obviously all automated; the machine worked away on the Sunday and posted my prints first thing Monday. I should print more of our photos; in fifty years time when my grandchildren are my age they won't find or be able to read stuff on discs, computer memories or websites but good old prints in a box in the loft will give them hours of fun as long as I remember to write who is who and where on the back.

InsureandGo UK

Very Cheap

The buying phase is quick and easy and the product is very cheap. I chose the budget option which does not cover for pre-existing illness, which is only fair. It does not cover for cancellation due to civil unrest or natural disasters either but I guess the airline will refund me if the flights are cancelled for this reason and I am sure the mate who is renting me a villa will offer alternative dates in these circumstances.

However the real test is how readily they pay legitimate claims. I swapped to Insure and Go a year or so back because the company I had always used before had dreadful reviews from claimants, though none of the value insurers I looked at had great reviews from claimants. Having never made a claim I have no first hand knowledge.


Good value

Good value, helpful website, swift delivery.


Could do better with communications but mean well and good product

This is an extension of my earlier comment because the right sized poles have now been delivered. I have also learnt that an Edecks director reads every review published here. Good for him.

I ordered 10 poles 75mm diameter and was supplied with 60mm poles. When I complained on the internet their system would not accept my uploaded photograph as proof so they asked me to email it. I did this but had no response to 3 emails over 4 days. My wife rang them and was told that the lady who dealt with that stuff was busy and would ring back; she did not.

I then went back to their complaint webpage and managed to upload a smaller photograph which I had cropped from 1.5 to 0.3mb. They then emailed me to ask if I wanted replacement or a refund of the difference in cost between the poles supplied and poles ordered. I replied to the email asking for poles as ordered but that email address did not accept replies. I then replied to the email address they had asked me to use for the photo and got no response. So I went back to the complaint website but it would not accept another communication.

When I finally managed to reach Julie, the customer care person, by phone she arranged another delivery which arrived 3 days later, well done. They have yet to collect the under-size poles but that is not a problem for me.

With a name like Edecks you expect smoother email and internet communication. If the company is so small that they only need one person on customer care, the other sales team members should be willing to multi-task.

Battery Force

Good choice, good price

I always use Battery Force because they offer good value, wide choice and quick delivery. I find some rechargeable batteries do not survive many recharging cycles, so I like to choose my brand and most shops only offer one.

Jem Cooper´s profile

profile image of Jem Cooper
Jem Cooper
Male, 1947
United Kingdom