The buying phase is quick and easy and the product is very cheap. I chose the budget option which does not cover for pre-existing illness, which is only fair. It does not cover for cancellation due to civil unrest or natural disasters either but I guess the airline will refund me if the flights are cancelled for this reason and I am sure the mate who is renting me a villa will offer alternative dates in these circumstances.
However the real test is how readily they pay legitimate claims. I swapped to Insure and Go a year or so back because the company I had always used before had dreadful reviews from claimants, though none of the value insurers I looked at had great reviews from claimants. Having never made a claim I have no first hand knowledge.
This is an extension of my earlier comment because the right sized poles have now been delivered. I have also learnt that an Edecks director reads every review published here. Good for him.
I ordered 10 poles 75mm diameter and was supplied with 60mm poles. When I complained on the internet their system would not accept my uploaded photograph as proof so they asked me to email it. I did this but had no response to 3 emails over 4 days. My wife rang them and was told that the lady who dealt with that stuff was busy and would ring back; she did not.
I then went back to their complaint webpage and managed to upload a smaller photograph which I had cropped from 1.5 to 0.3mb. They then emailed me to ask if I wanted replacement or a refund of the difference in cost between the poles supplied and poles ordered. I replied to the email asking for poles as ordered but that email address did not accept replies. I then replied to the email address they had asked me to use for the photo and got no response. So I went back to the complaint website but it would not accept another communication.
When I finally managed to reach Julie, the customer care person, by phone she arranged another delivery which arrived 3 days later, well done. They have yet to collect the under-size poles but that is not a problem for me.
With a name like Edecks you expect smoother email and internet communication. If the company is so small that they only need one person on customer care, the other sales team members should be willing to multi-task.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.