After reading the reviews was fairly sceptical, but at 4.99 to send a parcel (rather than nearly 13 quoted at the Post Office via ParcelForce), thought would be worth a try. Didn't want the hassle of waiting around for a courier to collect parcel from the house, so liked the convenience of dropping it off at a local shop. Booked and printed the label out on Wed a.m., dropped off the parcel a couple of hours later, and it was picked up at the end of the day. Checked the tracking website periodically and transit was exactly as expected, and it was reassuring to have all the info detailed there (far more than some other couriers I've used in the past). Delighted to see the parcel was delivered this afternoon at 4pm (Fri), well within the 3-5 working day timeframe especially good during the busy xmas rush. So my experience has been really positive. I wasn't looking for a speedy delivery, 3-5 working days suited me fine as long as the presents arrived in time for Christmas, so I didn't need to pay a premium for next-day delivery and so this no-frills service suited my needs. This was a budget option but it delivered - it did exactly what it said on the tin, so I'd personally recommend it. I know not everyone's had a positive experience, but as it's worked for me I wanted to share to redress the balance.
Online chat helped me with my order, then unfortunately there was a problem with delivery, however the company dealt with it and arranged another order to be sent out no quibbles, so all-in-all I'd say fantastic customer service, great prices, hence I rate CPS 10/10!
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