I bought a Nikon D7000 from them last week - it has turned out to be a grey import and therefore not covered by any Nikon guarantee. Although I had looked into the company before hand, this was not made clear and I wish I had known before hand. I am going to return the camera for a full refund - I will update this review after so you know if it went well or not.
1. Delivery slow/non existent. The website said my item would be delivered in 1-7 days. A week later a received a letter saying there were 'problems' and the delivery would be delayed. After numerous phone calls to find out when I might expect my item, phoning back after a week etc, the best they could do was 'maybe in a couple of weeks'.
2. Could not provide details about item. I required the footprint measurements so the arbour could be concreted in. After a lot of emailing, got some measurements but ranged from wildly wrong (legs are 70cm squared) to ridiculous (telling me the footprint size which was actually the overall size, including large overhangs). I don't think they have ever seen this item.
3. WON'T GIVE ME MY MONEY BACK. After the above two points, I cancelled the order and the confirmed they would refund me in 7-10 working days. This is a month later and I am still waiting for my money back. This is fradulent.
DO NOT USE THIS COMPANY if you expect any kind of customer services.
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