I recently bought a Thomas Sabo Ready Made Red Heart Charm Bracelet from Steffan's the Jewelers via their website. The item was claimed to be made of black obsidian, however when I opened the jewelery box it was quite obviously made of pearl.
I contacted Steffan's the Jewelers internet support department via telephone. The gentleman on the other end of the line was extremely apologetic and said he would investigate the matter further. I was initially offered a direct replacement, however this wasn't what I desired & after a brief discussion the gentleman did agree for me to send the bracelet back with a full refund and extra payment to cover the postage of the bracelet upon its return.
I purchase items frequently on ebay.co.uk & it is the flea market of the web.
However I am writing this review after I encountered my first experience of a bad seller after a piece of software I purchased turned out to be an illegal copy.
Ebay actually contacted me first after I had purchased the product but before it was delivered informing that even though they couldn’t go into the nature of the problem the item had been de-listed and all sales were now null and void.
Once the software arrived I closely inspected it and it was quite clearly a fake, so I opened an incident call via ebay buyer protection. The seller was less than willing to help even though he had been caught red handed and ebay had to step in after my talks were getting. I submitted all my evidence including an e-mail from a separate inquiry I made with the software company confirming that the product was indeed a forgery.
Eventually I did get my money back excluding postage and the seller was blacklisted.
It goes to show shows that when you do shop on ebay.co.uk you can be confident you’re in safe hands even when a transaction doesn’t always go to plan.
-1* for not being able to secure the postage payments too.
I recently purchased a CPU Cooler that was labelled 'In Stock' on the website. After ordering the item and the money being taken out of my bank account I had an e-mail from the Orders department stating the item wasn't actually 'In Stock' at all.
Although I did get a refund I did contact Boston Limited through Twitter detailing my problem - they initially appeared to want to help me further but when I asked for a lead time of when the CPU Cooler I originally wished to purchase would be back 'In Stock' they never responded back.
As a whole a very unsatisfactory service.
***Added a screenshot of the tweet that supposedly Boston Limited claim that I never sent***
Luke FitzGerald found this review useful
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