Steffans

Bracelet me down!

I recently bought a Thomas Sabo Ready Made Red Heart Charm Bracelet from Steffan's the Jewelers via their website. The item was claimed to be made of black obsidian, however when I opened the jewelery box it was quite obviously made of pearl.

I contacted Steffan's the Jewelers internet support department via telephone. The gentleman on the other end of the line was extremely apologetic and said he would investigate the matter further. I was initially offered a direct replacement, however this wasn't what I desired & after a brief discussion the gentleman did agree for me to send the bracelet back with a full refund and extra payment to cover the postage of the bracelet upon its return.

Ebay

fleabay - a great buyer safeguard when things go wrong

I purchase items frequently on ebay.co.uk & it is the flea market of the web.

However I am writing this review after I encountered my first experience of a bad seller after a piece of software I purchased turned out to be an illegal copy.

Ebay actually contacted me first after I had purchased the product but before it was delivered informing that even though they couldn’t go into the nature of the problem the item had been de-listed and all sales were now null and void.

Once the software arrived I closely inspected it and it was quite clearly a fake, so I opened an incident call via ebay buyer protection. The seller was less than willing to help even though he had been caught red handed and ebay had to step in after my talks were getting. I submitted all my evidence including an e-mail from a separate inquiry I made with the software company confirming that the product was indeed a forgery.

Eventually I did get my money back excluding postage and the seller was blacklisted.

It goes to show shows that when you do shop on ebay.co.uk you can be confident you’re in safe hands even when a transaction doesn’t always go to plan.

-1* for not being able to secure the postage payments too.

Boston Limited

Boston Limited Strikes Out!

I recently purchased a CPU Cooler that was labelled 'In Stock' on the website. After ordering the item and the money being taken out of my bank account I had an e-mail from the Orders department stating the item wasn't actually 'In Stock' at all.

Although I did get a refund I did contact Boston Limited through Twitter detailing my problem - they initially appeared to want to help me further but when I asked for a lead time of when the CPU Cooler I originally wished to purchase would be back 'In Stock' they never responded back.

As a whole a very unsatisfactory service.

***Added a screenshot of the tweet that supposedly Boston Limited claim that I never sent***

Luke FitzGerald found this review useful

07 November 2011

Reply from Boston Limited

Hi Luke,

I'm sorry to hear you experienced problems with your order due to a stock issue, and hope you were able to find the items you were after.

We have checked our Twitter account and unfortunately don't have any tweets or DMs back from your since our team first responded with their apology. Had this been the case I'm certain someone would have got back to you with more details and to possibly offer an alternative product.

In the meantime, and as way of saying sorry for your bad experience, I would like to offer you free delivery on your next order if you would like to give Boston another try, and let us show you that this is not our normal level of service. Should you wish to take us up on this, please choose the option to collect your order at checkout, and e-mail our orders team with your address and mention your previous order (W500229) for reference.

Kind regards,

Boston Customer Services