Joanne Woliter´s profile

Reviews (2)

Amazon

Good Service and You can Find Anything

Have used Amazon a couple of times and always found what I was looking for. Delivery was excellent.

Hillcrest Animal Hospital

Online Ordering not working

I wanted to place my second order on line only to find it was not working. I rang up asking if there was a problem with their website, to be told no but put through to the person dealing with website queries to then leave a voice mail. Rang back a couple of hours later to be told the gentleman would only be able to ring me at around 3pm, and I explained that I'd be out and that I needed to order my cat food that day. I therefore ended up having to order it there and then over the phone after all the messing about.

06 November 2011

Reply from Hillcrest Animal Hospital

Hi Mrs Woliter,

I am very sorry that you experienced a less than acceptable level of service when trying to place your order with us. I understand that this was very frustrating for you.

The technical problem that caused the issue during your order has since been resolved.

Please let me know if you experience any further issues should you wish to place an order with us in future. If you would like to place another order, please let me know so that I can offer you a discount voucher.

Best Regards,

Danny McClelland
IT & Web Manager
Hillcrest Animal Hospital
(01257) 262448

Joanne Woliter´s profile

profile image of Joanne Woliter
Joanne Woliter
Reviewer
Female, 1964
Chorley, United Kingdom

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