Gordon Melville´s profile

Reviews (1)


Excellent Customer Recovery

The excellent customer service I received when ordering a Chordette Gem over the phone on a Friday for next day delivery (Saturday) was excellent - however, how does company respond when their carrier (Royal Mail) has let the customer and them down? Two words to sum it up - "Penny" and "Excellent"! When my item didn't arrive on a Saturday, after waiting in all day, I angrily sent off a ranting email on the Saturday evening, demanding a refund. By the time I was contacted at 09:00am on the Monday morning by Penny she had looked into where the failing was - Royal Mail of course, she had also put together options for me along with a VERY sincere apology of course. In the end I agreed to give them the opportunity to rectify the problem and along with a 10% goodwill discount and a heap loads of caring and supportive customer care from Penny she arranged for the item to be delivered that afternoon - and then followed up to ensure I was happy with the item ordered - a true test of a good company - how do they respond when something goes wrong - too many companies nowadays would take your money and run and try and pass you off to the carriers to chase yourself - Not Penny and Audioaffair - So, Highly Recommended. Gordon Melville

Gordon Melville´s profile

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Gordon Melville
Male, 1958
Dundee, United Kingdom