We have only just booked our holiday, so this review only relates to the booking experience and so I have only given 4 stars until we know whether we got what we expected. The process was quite straight forward and we have had constructive email correspondence with a rep since. We were disappointed that the apartment we wanted was sold while we were considering it, so it might be a good idea to develop a system whereby you can tell people that there is only one apartment of a particular size left and/or that other people are considering it.
We are looking forward to a great Holiday.
I have now used Tennisnuts quite a few times and their service is excellent. If you need to you can speak to them on the phone or by email and get really constructive advice. This time we ordered a table tennis table which arrived very efficiently and is an excellent product.
I booked a hotel for tomorrow night in Milan, gave all my credit card details, but when I received the confirmation email it stated I had only sent an availability request and I would hear within 30 hours. As I will be in Milan in 30 hours that was not acceptable. I telephoned and did get through immediately and the operative told me they would check immediately and email a confirmation. After half an hour I decided to cancel as I need to know I have somewhere to stay tomorrow. I telephoned and confirmed the cancellation by email. I received by return another confirmation of my 'availability request'. I replied again confirming my cancellation. I then phoned my credit card company to check money had not been taken. They confirmed that there had been TWO requests to reserve the cost of the hotel, but both had now been cancelled. So thankfully it seems I have not lost any money, but I was misled by the website, which appeared to be offering a booking when it wasn't and which then received my first cancellation as an instruction to rebook!
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