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Reviews (3)

www.swimshop.co.uk

No refund for item lost in post

My item was lost in the post and no refund was given. They have told me that they are trying to contact the Post Office but it has been over 2 weeks since I ordered it and have no item and no refund.

When this has happened in the past, most retailers will give a refund until the situation is resolved. Right now they have my money and I have nothing to show for it.

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They have now sent this through again and we have received it.. Shame that it took a Truspilot review to make it happen, but at least it did, so have upped the review score.

07 February 2014

Reply from Swimshop

Many thanks for your review. Upon looking into this issue for you I can see our track and trace system has this item as 'delivered'

http://www.royalmail.com/trackdetails?trackNumber=FR379048354GB

Royal Mail have a 28 day disputed delivery procedure. What I have asked my team to do though is resend the goods today for you in the hope royal mail will accept our claim as 'lost in transit'.

I hope this will bring a satisfactory conclusion.

Regards,

Gaynor Willis
MD
Swimshop

Gaynor

Westin Gourmet

Great quality meat at supermarket prices

Great quality meat at supermarket prices. Delivery also went well.

Frances Hunt Furniture

Great service and value

The sofa we ordered ended up not being in stock, but Frances Frances Hunt did everything they could to get me a replacement one (same sofa different colour) asap, and it was much appreciated.

Delivery was easily sorted, on time and quick.

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